Coronavirus (COVID 19) Student and Parent Update – March 23, 2020

Update on residence hall and meal plan fees for spring 2020

Dear St. Kate’s Students and Parents,

As you have heard, the remainder of the spring 2020 semester will be completed in an online format. Additionally, due to the evolving coronavirus (COVID-19) situation, we have asked students to return to their homes or alternative location for the spring for the health and well-being of our entire St. Kate's community. 

One of our core values at St. Kate’s is our love of all dear neighbors, and the best thing we can do in this moment to live into that value is to protect one another from this rapidly-spreading virus. The way our community can best enact this urgent need is to prevent gatherings of people, and minimize any unnecessary contact between people. 

We recognize this is a difficult time for you and your family, and understand that the loss of access to your residence hall and meal plan was not something you anticipated. As part of our values of community, social justice, integrity, and our commitment to love thy dear neighbor, we are taking steps to reduce the burden these changes and this situation have caused, to the best of our ability. 

Based on these principles, the University has committed to applying a credit for all remaining meal plan balances and a prorated credit for housing charges to each student's account. Because we know that students may be counted on to help families and loved ones with food and other basic needs during this time of remote work, reduced work, and social distancing, we’re working hard to get the credits and refunds processed as quickly as possible!

Below is how these credits will be applied. We appreciate your patience as we established this process and hope that it gives you some peace of mind and financial relief during this challenging time.

Meal Plan Credits

  • Meal plans will be discontinued as of the end of day Monday, March 23. An exception will be made for those students remaining on campus with emergency housing as arranged by Residence Life. We are planning to have the dining room open 11:00-1:00 and 3:00-5:00 for meal service everyday for students who need to remain on campus.
  • All remaining unused balances for meal plans will be refunded directly to students via the designated direct deposit account information on file. The University will only mail a check if there are no other alternatives. Students are encouraged to set up a direct deposit option in KatePay if they have not already done so. (log in and select “Refunds” at the top to get started) .
  • Refunds will begin processing immediately, and students should expect to receive their refunds via direct deposit by April 13. Our goal is to return the funds to you as soon as possible.  


Housing Credits 

  • The University will issue a prorated credit for housing charges for the remainder of the Spring 2020 term, except for those students who have made arrangements to remain on campus in emergency housing for the remainder of the spring semester. Students who remain on campus for the remainder of the term are not eligible for the housing credit.

  • Students will receive a prorated credit from March 23 through May 21, 2020. 

  • If a student has an outstanding balance on their student account, the prorated housing charge will be a credit toward that balance.

  • If a student has a zero balance, or if the housing credit amount is larger than their current balance, then the excess amount will be refunded directly to the student via the designated direct deposit account information on file. Our goal is to return the funds to you as soon as possible, and the University will only mail a check if there are no other alternatives. Students are encouraged to set up a direct deposit option in KatePay if they have not already done so. (log in and select “Refunds” at the top to get started)  

  • If a student has a balance larger than the amount of prorated housing charge, then the student will be credited the prorated housing charge, which will reduce the student account balance. The student will still be responsible for the remaining balance.

  • Refunds will begin processing immediately, and students should expect to receive their refunds or see the prorated charges post to their account by April 20.



If you have questions, please contact Student Accounts at studentaccounts@stkate.edu.

Closing Unoccupied Residence Halls

Starting tonight, March 23, at 6 p.m., we will be locking the doors and turning off key card access to all of the unoccupied residence halls (Carondelet, Caecilian, Crandall, St. Mary, Stanton) for the following reasons:

  • Safety and security of those who remain on campus, and to secure the rooms and belongings for students until it is safe to retrieve them. 

  • Minimize exposure to students, families, and CSJs who remain on campus and continue to call St. Kate’s their home.

  • Prevent use of shared bathrooms and minimize shared contact points on doors, stairs, and elevators.


We realize that there may be items that a student needs to retrieve from campus (e.g. medication, text books). If you need to come to campus to retrieve a personal item, you must request access in advance from Residence Life (residencelife@stkate.edu). Residence Life will coordinate with Public Safety so you can either retrieve individual necessary items or allow you into the residence hall as needed. ID cards will not work to access the building. This process ensures we continue to follow public health safety guidelines and keep everyone safe and healthy.

Thank you for your flexibility, your patience, and your willingness to overcome inconveniences for the greater good of our community’s health. We’ll get through these challenging times together!


Peace,
Seth

Seth C. Snyder, PhD, Dean of Students