Technology Assistance
- Need something you currently don't have? Reach out to us at our Request Services page.
- Browse our ever-growing repository of information about services and available technology in our Knowledge Base.
- Something broken? Report an Issue.
- Need to talk to someone? Call 651-690-6402 (answered 24/7).
Other ways to reach the Help Desk
Email: helpdesk@stkate.edu
Text/SMS: 651-690-6611
Long Distance: 1-800-945-4599, ask for extension 6402.
Web: Visit ServiceNow for our Knowledge Base articles and service request forms.
Technology Requirements for Incoming Students
Minimum Technology Requirements
- A laptop running Windows 10 or MAC OS X 10.15 or later
- (Chromebooks, iPads, tablets, and netbooks do not run all necessary academic applications.)
- Processor: Dual Core 2.4 GHz or better
- Hard Drive: 10 GB or more unused and available space
- RAM / Memory: 4GB or more
- Webcam
Learners are Responsible for the Following
- Keeping computers in good working order and notifying their instructor(s) when computer issues interfere with their ability to participate fully in course activities.
- Having Admin rights on their computers for software installs and the ability to control settings on their computers
- Having access to broadband internet connection. We do not recommend relying on public, shared, or business internet access, as these networks may not permit access to certain course materials or systems due to security settings or reliability concerns.
Internet Connection Requirements
- Download speed: 15 Mbps or higher
- Upload speed: 4 Mbps or higher
- Test your Connection
Software Requirements
- Microsoft Office 2019 – Free for current students
- Mozilla Firefox
- Google Chrome
- Adobe Reader
- VLC Media Player
- Test your browsers for our course management system: Brightspace D2L
On-campus Resources
- Wireless is available throughout campus
- Computers and printers are available in all academic buildings. Students get allocated print credits each semester. Additional print credits can be purchased if needed.
Students Living in Residence Halls
Computer Labs and Printers
Computers and printers are available 24 x7 in all residence halls. Wireless printers are not permitted on campus as they can have a negative impact on the campus wireless network. However, students can set up local USB connections to personal printers.
Cable TV
Students who live on campus have one cable television connection in each room, provided by Direct TV. Students can use either a digital or analog TV. HBO GO is available to all students currently living in residence halls. No student-owned wireless access points are allowed on the network
Devices that use peer to peer connection, like Google Chromecast, are not compatible with our network and will not work.